Returns & Refunds

At Sleep Comfi Beds LTD, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we offer a 14-day returns period, subject to the conditions outlined below.

14-DAY RETURNS PERIOD

You have 14 days from the date of delivery to notify us if you wish to return an item.

To begin a return:

  • Contact our customer support team

  • We will guide you step-by-step through the process

Returns requested after this period may not be accepted.

CONDITIONS FOR RETURNS

To qualify for a return or refund, all items must:

  • Be unused

  • Be in original packaging

  • Be in re-saleable condition

  • Include all parts and components

⚠️ Returns without original packaging cannot be accepted or refunded.

COLLECTION & RETURN CHARGES

Due to the size and specialist handling required for beds and mattresses, return collections are chargeable.

Standard Return Charges:

  • £59.99 collection charge per order

This charge will be deducted from your refund once the return is processed.

INSPECTION & REFUNDS

Once returned items are received:

  • They will be inspected by our quality team

  • If approved, refunds are processed within 3–5 working days

  • Refunds are issued back to the original payment method

Refunds may be refused if items show signs of use, damage, or missing packaging.

USED ITEMS & HYGIENE POLICY

For hygiene and safety reasons:

  • Used beds or mattresses cannot be returned

  • Opened mattresses or mattress toppers are non-returnable

  • Returns are only accepted for used items if a manufacturing fault is confirmed

This policy complies with UK hygiene and consumer protection regulations.

MADE-TO-ORDER ITEMS

Unfortunately, made-to-order or custom products are not eligible for returns or refunds, unless faulty.

This includes items manufactured to customer specifications.

DAMAGED OR MISSING ITEMS

In the unlikely event your order arrives damaged or incomplete:

  • Notify us within 24 hours of delivery

  • Provide clear photos of the damage or missing parts

  • Keep all packaging for inspection

We will assess the issue and arrange:

  • Replacement parts

  • A repair

  • Or a replacement item where applicable

⚠️ Claims reported after 24 hours may not be accepted.

RETURNS & EXCHANGES

HOW TO RETURN UNWANTED GOODS

  • Items must be returned in original packaging

  • Without original packaging, refunds cannot be processed

  • Our team will arrange collection where required

RETURNING MATTRESSES

For hygiene reasons:

  • Opened or used mattresses cannot be returned

  • Sealed, unused mattresses may be returned

Mattress Return Charges:

  • £60.00 per order

  • £45.00 per additional item (if more than one mattress)

These charges will be deducted from the refund.

RETURNING BEDS, BASES & HEADBOARDS

You may return unused bed frames, bases, or headboards within 14 working days of delivery.

Charges:

  • £60.00 per order

  • £45.00 per additional item

Transporting large furniture safely is costly, and we recommend reviewing these charges before purchase.

CANCELLATIONS BEFORE DELIVERY

If you wish to cancel after 24 hours of placing your order but before delivery:

Cancellation Charges:

  • £60.00 per order

  • £45.00 per additional item

After 24 hours, orders are booked into manufacturing and logistics systems, and costs are incurred.

REFUNDS PROCESSING TIME

Please note:

  • Refunds are processed only after items are returned and inspected

  • Items must be in re-saleable condition

  • Refunds are processed within 30 working days of receiving returned goods

  • Cancellation fees and collection charges are deducted

IMPORTANT NOTES

  • Returns without authorisation may be refused

  • Customers are responsible for ensuring items are accessible for collection

  • Failure to make goods available for collection may delay refunds

CONTACT US

For all returns, refunds, or enquiries:

📧 sleepcomfibedltd@gmail.com
📞 +44 7383 337486 (Call or WhatsApp)
🌐 https://sleepcomfibeds.co.uk